Privacy Policy

1. Introduction

Rayfitout ("Rayfitout", "we", "our" or "us") is committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains how we collect, use, process, store and disclose personal information when you visit our website, submit an enquiry, communicate with our team or interact with our services.

Our website provides information about our interior design, architecture, fit-out, renovation, construction, bespoke joinery and related services.

By accessing our website or providing personal information through our communication channels, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect different categories of information depending on how you interact with our website and business.

2.1 Personal Information

When you submit an enquiry or contact our team, we may collect:

• Full name
• Email address
• Telephone or mobile number
• Country and location
• Company or organisation name, where applicable

2.2 Project-Related Information

To understand your requirements and respond to project enquiries, we may collect:

• Project type and category
• Requested design or construction services
• Project location
• Approximate project size or area
• Project specifications and requirements
• Drawings, photographs and supporting documents
• Additional information voluntarily provided through enquiry forms or direct communications

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and browsing activity
• Date and duration of website visits
• Referral sources
• Cookie identifiers and similar tracking information, where enabled

2.4 Business and Professional Information

We may collect relevant professional information when you contact us regarding employment opportunities, supplier arrangements, partnerships or other business matters.

3. How We Collect Information

We collect personal information through various channels, including:

• Website enquiry and contact forms.
• Direct email and telephone communications.
• WhatsApp conversations initiated through our website.
• Project consultations and business discussions.
• Documents and materials voluntarily submitted to our team.
• Cookies and similar website technologies, where enabled.
• Third-party platforms and service providers involved in our business operations.

4. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

• Responding to enquiries and information requests.
• Understanding project requirements.
• Preparing preliminary proposals and quotations.
• Arranging consultations and project discussions.
• Communicating about our services and capabilities.
• Managing client, supplier and business relationships.
• Processing recruitment and employment enquiries.
• Improving website functionality and user experience.
• Monitoring website traffic and performance.
• Maintaining website security.
• Meeting applicable legal and regulatory obligations.

We will process personal information only for relevant and lawful purposes.

5. Legal Basis for Processing

Depending on the nature of the information and applicable legislation, we may process personal information based on:

• Your consent.
• Steps requested by you before entering into a contract.
• Performance of contractual obligations.
• Compliance with applicable legal requirements.
• Other lawful grounds permitted under relevant data protection legislation.

Where processing is based on consent, you may withdraw your consent, subject to applicable legal requirements.

6. Sharing of Personal Information

Rayfitout does not sell personal information to third parties.

We may share relevant information with trusted service providers and professional parties when necessary for business operations, including:

• Website hosting and maintenance providers.
• Website analytics providers, where enabled.
• Communication and email service providers.
• IT and cybersecurity service providers.
• Professional consultants and legal advisers.
• Auditors and regulatory authorities where required.
• Other parties involved in delivering services requested by you.

We take reasonable steps to ensure that information shared with third parties is handled appropriately and protected through relevant safeguards.

7. International Data Transfers

Rayfitout operates across multiple markets, including the United Arab Emirates, Saudi Arabia and Kenya.

Personal information may be accessed or transferred across national borders where necessary for business operations, service delivery or communication.

Where such transfers take place, we will take appropriate measures to comply with applicable data protection legislation and relevant international transfer requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.

Retention periods may depend on:

• The nature of the information.
• The purpose of collection.
• The duration of the client or business relationship.
• Applicable contractual and legal obligations.
• Requirements relating to dispute resolution and recordkeeping.

When information is no longer required, we will take appropriate steps to securely delete, anonymise or dispose of it.

9. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Although we take appropriate precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted through the internet.

10. Your Privacy Rights

Subject to applicable legislation, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request restriction of certain processing activities.
• Submit a complaint to the relevant data protection authority.

To exercise any applicable rights, please contact us using the details provided in this Policy.

We may request additional information to verify your identity before processing your request.

11. Third-Party Websites

Our website may contain links to external websites, social media platforms and communication services.

These third-party platforms operate independently and may have their own privacy policies and data handling practices.

Rayfitout is not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the applicable privacy policies before sharing personal information with third parties.

12. Children's Privacy

Our website and services are intended for general business and professional audiences.

We do not knowingly seek to collect personal information from children without appropriate authorisation or a lawful basis.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology or applicable legal requirements.

Any revisions will be published on this page with an updated Last Updated date.

14. Contact Information

For questions, concerns or requests relating to this Privacy Policy or the processing of personal information, please contact:

Rayfitout

Dubai, United Arab Emirates

Email: info@rayfitout.com

Website: https://www.rayfitout.com/

Please use the subject line "Privacy Policy Enquiry" when contacting us regarding privacy matters.